Last Updated: 9/22/2024
At LVL Fitness Fresno, LLC; LVL Fitness, LLC; and LVL Fitness Wellness, LLC (collectively “LVL Fitness”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard your data, and your rights regarding your information.
Please read this Privacy Policy carefully to understand how we handle your personal information. By using our services or visiting our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
1.1. Contact Information: When you sign up for our services or create an account, we may collect your name, email address, phone number, and physical address.
1.2. Payment Information: If you make payments for our services, we may collect your payment card information, billing address, and other relevant payment details.
1.3. Health and Fitness Data: To provide personalized fitness plans and training, we may collect information related to your health, fitness goals, medical conditions, and workout performance.
1.4. Communications: We may keep records of any communications you have with us, including email and phone correspondence.
1.5. Usage Information: We collect data about your interaction with our website and mobile applications, including your IP address, device information, and browser type.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. Providing Services: To deliver our fitness and wellness services, including personalized workouts, training plans, and class bookings.
2.2. Communication: To send you important information about our services, updates, promotions, and respond to your inquiries.
2.3. Payment Processing: To process payments and maintain financial records.
2.4. Health and Fitness Analysis: To provide you with personalized fitness recommendations, analyze your progress, and tailor our services to your needs.
2.5. Marketing: To send you information about our services, promotions, and offers. You may opt out of marketing communications at any time.
3. Data Security
We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
4. Data Sharing
We do not sell or share your personal information with third parties without your explicit consent, except for the following situations:
4.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.
4.2 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
4.3. Legal Compliance: We may share your information when required by law, regulation, or legal process.
5. Your Rights
You have the right to:
5.1. Access: Request access to review your account and the personal information we hold about you.
5.2. Correction: Request correction of inaccurate or incomplete personal information.
5.3. Deletion: Request the deletion of your personal information.
5.4. Objection: Object to the processing of your personal information for marketing purposes.
5.5. Data Portability: Request the transfer of your personal information to another party.
6. Email Notice
When You register to use LVL Fitness, your email will automatically be listed in the LVL Fitness mailing list. You will receive welcome information, account information, and other marketing related information.You may also receive periodic emails from us notifying you of new features, products, titles, and other related information for LVL Fitness services.You may choose to opt out of receiving emails from LVL Fitness, but if You choose to do so, You may not receive technical support requests, account updates and notifications, product updates, security updates or updates to the Terms of Services of LVL Fitness as well as updates to Privacy Policy of LVL Fitness.
7. Children’s Online Privacy Protection Act (COPPA)
LVL Fitness complies with Children’s Online Privacy Protection Act. We do not specifically market to children under the age of 13 years old, but we do offer certain services for teens under the age of 18. If you are under the age of 18, you can use the websites only in conjunction with, and under the supervision of, your parent or guardian.
Personal information collected from children with parental consent is used solely by LVL Fitness, or other related entities that provide technical or other services to LVL Fitness. Personal information collected from children with parental consent is not shared with, sold, or transferred to third parties other than those entities.
LVL Fitness may offer features or programs that will require parents to provide credit card information as a method of verification of parental consent when children provide personal identifying information or participate in such features or programs.
7.1 NOTE TO PARENTS: Pursuant to 47 U.S.C. Section 230(d), as amended, we notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available through the Federal Trade Commission HERE
8. Fair Information Practices
To be compliant with the Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in-site notification within seven (7) business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
9. CAN SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: info@lvl-fitness.com
11. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website or via email.
By using our services, you agree to the terms of this Privacy Policy.
Thank you for choosing LVL Fitness. We are committed to safeguarding your privacy and providing exceptional services.